Orders inside Cairo and Giza arrive in 2–3 working days. Other governorates take 3–5 working days.

Shipping is free on orders over 1500 EGP. Below that, the shipping fee is shown at checkout before you pay.

Yes, we deliver to every governorate in Egypt.

Once your order ships you get a message with a tracking link. You can also follow it from your account or in the DIVA app.

You can change or cancel your order as long as it hasn't been shipped. Contact us as soon as possible with your order number.

The courier will call you and try again. After two failed attempts the order is returned to us.

Credit and debit cards (Visa, Mastercard, Meeza), mobile wallets and cash on delivery.

Yes, cash on delivery is available for all orders inside Egypt.

Yes. Payments are processed through Shopify's secure, encrypted checkout. We never see or store your card details.

Yes. Enter your code in the discount field at checkout. Only one code can be used per order.

You can return or exchange unworn items with their original tags within 14 days of delivery.

Contact us with your order number and the size or color you want. We'll arrange the pickup and send the new item.

Once we receive and check the item, refunds are processed within 5–7 working days to your original payment method.

Underwear, swimwear, beauty products and items bought on final sale can't be returned for hygiene reasons.

Exchanges for size are on us. For other returns, a small pickup fee may apply.

Tap “Sizing guide” on any product page to see the measurements for that item.

Many sizes come back in stock. Follow us on Instagram or download the DIVA app to hear about restocks first.

We photograph every product in natural light, but colors can look slightly different depending on your screen.

Follow the care label on each item. In general: wash cold, inside out, and avoid the tumble dryer to keep the shape and color.

No, you can check out as a guest. An account lets you track orders and save your details for next time.

Yes! Download the DIVA app on the App Store or Google Play for exclusive app offers, early access to drops and faster checkout.

Message us on Instagram or WhatsApp, or send us an email. Our team replies within 24 hours, every day.